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‎07-02-2022 11:19 AM

HP Recommended
Product: HP Smart Tank 720 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

HP Smart Tank 720 connected via Wifi (not Wifi direct) to a Windows 10 64-bit laptop, printing works, status in the HP Smart app randomly goes from unknown to connected, scanner never works (Scanning is Currently Unavailable), downloaded HP Printing and Scanning Doctor 5.6.6 which amazingly requires HP Solution Center, a piece of software that is replaced by ... HP Printing and Scanning Doctor! The scanner works just fine with a Windows 7 laptop that does not use the HP Smart App, but a different HP software. HP Smart App is set to auto-update, current version 136.1.269.0.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2022 04:58 AM

HP Recommended

@nikos_apollonia, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan using the HP Smart app.

 

Kindly download the HP Scan and Capture app from the Microsoft Store and try scanning.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎07-05-2022 04:58 AM

HP Recommended

@nikos_apollonia, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan using the HP Smart app.

 

Kindly download the HP Scan and Capture app from the Microsoft Store and try scanning.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-05-2022 10:13 AM

HP Recommended

Dear Kumar,

 

Thank you for taking the time and answering so promptly. The HP Scan and Capture app seems to work just fine. Thanks again!

Was this reply helpful? Yes No

‎07-06-2022 07:25 AM

HP Recommended

@nikos_apollonia

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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