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Locked

‎10-22-2022 07:35 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect HP Smart Tank 720 to my Lenovo notebook. OS is Windows 10.

I have installed HP Smart app.  Printer is on and connected with USB to the notebook.

It was taking quite long time for printer to be recognized and then I selected Print test page.

After a while there was this error displayed:

Your printer has experienced an unexpected configuration problem.

0x8007007e

 

Page was not printed.  

I can not overcome that issue.

br

Katarina

 

 

1 REPLY 1

‎10-22-2022 09:52 AM - edited ‎10-22-2022 09:55 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset and use HP Smart to setup and connect printer to the network?

 

This resource will be useful:

Reset back to factory defaults

https://youtube.com/shorts/n83JuNfT0yI

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgXU-6XKW95YOuRgWahD-0y

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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