HP Smart Tank 7300 Power Cord Loose

[MC-03]

Hello, I just purchased a HP Smart Tank 7300 Series printer. I have just started setting it up and the power cord does not fit…it is majorly loose. The plug it connects to is wobbly too. I looked online to see that this appears to be a common problem with HP printers. I’m a bit annoyed, this was not a cheap printer. 

I have seen on other chat forums that other consumers have been recommended to try another cord or to fix the cord with adhesive. I’m not buying a new cord as it should fit when the printer is being set up. I am also not going to fix it with tape/ adhesive, as this could potentially void my house insurance. The electrical cord being loose is extremely dangerous; it could fall out and electrocute someone, even a child. 

HP please consider fixing this with all your models of printers. I will be returning my printer to the shop for a refund. 

[TheHelper0007]

Hi @MC-03,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I completely understand how frustrating and disappointing this must be, especially after purchasing a brand-new printer. You absolutely shouldn’t have to deal with a loose power cord right out of the box—it should fit securely, and your concerns about safety are completely valid.

I appreciate you bringing this to our attention, and I want to reassure you that HP takes product quality and safety very seriously. Since this issue occurred right at the start of setup, I recommend reaching out to an authorized HP service center to have the printer inspected and to explore possible solutions.

I hope this gets resolved quickly for you! Let me know if you need any help finding the service center details.

Take care and have a good day.

darkmaniac0007

HP Support

[donnafaith]

I need help finding a HP authorized dealer. I am in MD

[Kuroi_Kenshi]

Hi @MC-03,

Thank you for the response.

You can find it using this link: Click Here

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Snowplayer12]

I have the same issue.  I had a smart tank 7605 and the power cable kept falling out the back.  I exchanged it but the replacement 7605 has the same issue.  I think this must be a design fault.  

[Kuroi_Kenshi]

Hi @Snowplayer12,

Thank you for reaching out regarding your printer. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Apolgies for jumping in here.

The power cord/cable needs to plugged fully into the power socket at the back of the printer.

This resource shows how it's done:

https://www.youtube.com/shorts/lvhEHnlrGog

Hope that helps!

[Snowplayer12]

Sadly this is not a question of applying insufficient force.   Three adults have tried and failed.   The issue is due to a manufacturing fault with the socket.   Plug is standard and works correctly with my other hewlett packard printer.  

[greenturtle]

Thanks @Snowplayer12 

Would you be able to take a photo and share with us so that we know exactly what socket that is?