HP Smart Tank 7301 - Duplex Scanning

[qbelle220]

When I first purchased this printer, I was able to do double sided scanning through the Smart App.  Why can't I do it anymore?  I tried to get support from HRP but they told me I need to re-scan the pages on the same side and it will automatically put the correct pages in (this does not work).  Then I have to manually move the pages where they belong.  This is so inefficient. Does anyone know any other workarounds?  

[A_Gayathri]

Hi @qbelle220,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart Tank 7310 actually doesn't support automatic duplex scanning HP Smart Tank series This means the HP Smart app can't scan both sides of a document at once.

Here's what HP suggests for scanning two-sided documents:

1. Use the Automatic Document Feeder (ADF) and HP Smart app to scan each side separately and then combine them into a single PDF.

Here's the process:

• Load the two-sided document into the ADF.
• Open the HP Smart app and select "Scan".
• Choose "Document Feeder" as the source.
• Scan the first sides of the pages.
• After the first scan is complete, take the pages out of the output tray.
• Without changing the order or flipping the pages, put them back into the ADF with the same side facing forward (you might need to rotate them depending on the document).
• Click "+ Add" in the app to scan the other sides.
• In the preview window, you can arrange the pages in the correct order before saving them.
• Choose "Basic PDF" as the file type to save everything as a single document.

It's not ideal, but it allows you to scan both sides and create a two-sided PDF.

Refer to this document: How to scan with an HP printer from HP Smart | HP printers | HP Support

I hope this helps. 

Take care and have a good day.

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