HP Smart Tank 7600 series only recognized as a fax machine

[roadrabbit149]

I have followed all suggested solutions but my printer stopped working and when I check in Settings, it only shows my printer as a fax machine (which I never use).

Each time I try and add a device it again only adds it as a fax machine.

My printer is connected to my computer (HP All-in-One Desktop 27 - cr1xx) by wi-fi. I have tried connecting using an ethernet cable, but while the computer Settings shows it is connected, the printer mini-screen says the ethernet cable has not been detected.

[Pallipurath]

Hi @roadrabbit149 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that the  HP Smart Tank 7600 series may be recognized only as a fax machine if the printer driver is missing or corrupted, the printer installation did not complete successfully, Windows installed only a generic fax driver instead of the full print driver, or the Print Spooler service or printer driver has become corrupted. I would request you to please follow the steps:

Restart the Printer and Computer

• Turn off the printer.
• Shut down the computer.
• Unplug the printer power cord for 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Restart the computer.

Remove the Existing Printer

• On your PC, go to Settings > Bluetooth & devices > Printers & scanners.
• Select the HP Smart Tank 7600 Fax device and click Remove.
• If any other HP Smart Tank entries are listed, remove those as well.

Uninstall the Printer Driver

• Press Windows + R, type printmanagement.msc, and press Enter (if unavailable, proceed to the next step).
• Expand Print Servers > [Your Computer] > Drivers.
• Remove any drivers related to the HP Smart Tank 7600.
• Open Control Panel > Programs and Features and uninstall:
  • HP Smart
  • HP Printer Software
  • HP Smart Tank 7600 drivers (if listed)Uninstall the Printer Driver. Restart the 

Check Windows Services

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler.
• Ensure it is Running and set to Automatic.
• Restart the service if necessary.

Install HP APP https://www.hp.com/us-en/hp-app/overview.html 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!