HP Smart Tank Plus 570

[THDavis]

Recently I have been unable to get the App to work, all I get is a light lilac screen. I have deleted and then reinstalled but still the issue continues.

Any help would be most appreciated.

[Hawks_Eye]

Hi @THDavis 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details. The lilac screen appearing when opening the HP App indicates that the application is not loading correctly. Let’s go through the steps to resolve this:

Step 1: Verify HP App Installation

• Ensure that the latest version of the HP App is installed from the Microsoft Store (Windows) or App Store/Google Play (mobile).
• If already reinstalled, confirm that the installation completed successfully without interruption.

Step 2: Clear HP App Cache (Windows)

• Open Settings on your computer.
• Go to Apps > Installed Apps.
• Locate HP App, select it, and choose Advanced Options.
• Click Reset to clear cached data.

Step 3: Check Internet Connection

• Make sure the device has a stable internet connection.
• The HP App requires connectivity to load printer information and services.

Step 4: Sign Out and Sign In Again

• Open the HP App.
• Sign out of your HP account.
• Close the app, reopen it, and sign back in.

Step 5: Update Windows or Mobile OS

• Ensure your operating system is up to date.
• Updates often include compatibility improvements for apps.

You can follow the official HP instructions here:
HP App – Troubleshooting and Diagnose & Fix Guide 

This process ensures we address the issue step by step using the recommended methods. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye