HP Smart Tank printer not printing in colour from Adobe Acrobat?

[Amaxwell]

Please can someone help? I am trying to print a colour document from Adobe Acrobat but it constantly prints in black and white. I desperately need this to work. I have tried Adobe Support Desk but they tried everything and couldn't get it to work either?

[Kuroi_Kenshi]

Hi @Amaxwell,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Settings

• Ensure Color Printing is Enabled:
  • Open the Printers & Scanners settings on your computer.
  • Select your HP Smart Tank printer and choose Manage.
  • Navigate to Printing Preferences and ensure that the option for color printing is selected.

2. Adjust Adobe Acrobat Print Settings

• Set Print to Color in Acrobat:
  • Open your document in Adobe Acrobat.
  • Go to File > Print.
  • In the Print dialog box, select your HP printer.
  • Click on the Properties or Preferences button next to the printer name.
  • Find the Color Options tab and ensure that print settings are set to Color instead of Black and White or Grayscale.

3. Update Printer Driver

• Check for the latest printer driver:
  • Visit the HP Support website.
  • Search for your HP Smart Tank printer model and download the latest drivers if available.
  • Install and restart your computer and printer.

4. Perform Printer Maintenance

• Run Printhead Cleaning:
  • Open the HP Smart app or go through the printer control panel.
  • Select the maintenance option and run a printhead cleaning utility to ensure no clogs are affecting color prints.

5. Verify Adobe Acrobat Updates

• Ensure Adobe Acrobat is up-to-date:
  • Go to Help > Check for Updates in Adobe Acrobat.
  • Follow the prompts to install any available updates.

6. Test Print from Another Application

• Try a color print from a different application:
  • Open another application such as Microsoft Word or a web browser.
  • Attempt to print a color page to verify if the issue persists across different applications.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,