HP Smart Will Not Detect Printer

[RRanger61]

HP Smart will not detect my HP OfficeJet Pro 8710.  It will detect the other HP printer in my home.

[Dragon-Fur]

@RRanger61 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

Product:  HP OfficeJet Pro 8710 All-in-One Printer series 

Operating System: Windows 11

Software / Application: HP Smart

Connection Type: Unknown

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@RRanger61 wrote:

HP Smart will not detect my HP OfficeJet Pro 8710. 

It will detect the other HP printer in my home.

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Has HP Smart ever worked with this printer before now?

Is the app currently installed on your computer?

If yes - the app has worked in the past

If yes - the app is installed

(then)

If you have not done so,

Try / Consider

• Restart everything, including the router
• Run Windows Updates - Install any pending updates >> If any updates are installed, Restart the computer and log in
• Perform HP Smart Reset

If not enough,

• Uninstall / Reinstall HP Smart
• Check / Update HP Smart application version on every device where the application is installed

What else?

Whether or not you can get HP Smart working again, the printer supports installing the Full Feature Software in Windows 11.

If you have not done so, install the Full Feature Software / full driver printer software.

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Full Driver includes HP Scan.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

References / Resources / Examples

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- Printer Application - HP Smart – Check / Reset -

Restart "your stuff"

Start here:

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Next,

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open:  Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in > Do not restart HP Smart yet

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

What if?

It is important that every device is using the latest version of the HP Smart app for that device type.

If nothing works -- Consider--

Uninstall the HP Smart app from your Windows computer > Restart the computer and log in

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

Restart the device (for example, the phone)

Next,

Switch on the device > Install the HP Smart app on your mobile device

Restart the computer and log in > Install a fresh copy of the HP Smart application

HP_Smart_Win_Apps-and-Features_ Reset_10

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HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the ToU link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP OfficeJet Pro 8710 All-in-One Printer series 

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