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‎01-29-2023 07:36 PM

HP Recommended
Product: Officejet Pro 8500 A910/Officejet 6700 Premium e-All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Both printers Officejet Pro 8500 A910/Officejet 6700 Premium e-All-in-One are now broken, unable to print/function at all.  They both show disconnected from the internet on the hpsmart.com portal, I believe is attached to the HP cloud services.  I have removed both devices from my account on at HP and they still appear on hpsmart.com.  What am I doing wrong? I have removed the printer from my desktop, uninstalled the HP Smart app  and only reinstalled the HP Smart app since both printers are unable to print (hardware failure with the printheads and are beyond repair).  Someone at HP MUST have the steps to remove the printer from my account.

1 REPLY 1

‎02-05-2023 01:53 AM

HP Recommended

Hi @rasz1 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues in removing printer details from HP Smart App.

 

Kindly refer to the steps on this video link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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