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‎08-06-2025 06:04 PM

HP Recommended

We have a HP OfficeJet Pro 9125e and have been using the HP Smart app successfully until the latest Windows 10 update around July 30, 2025 or so: Windows 10 64-bit ver: 22H2, build 19045.6159

The PC update setting has the option to install latest updates as soon as they're available.

 

After the update in the end of July, 2025, the HP Smart app appears to start momentarily with a window popping up but cursor spinning, then exits immediately. We tried repairing the app, resetting the app, and re-installing the app, but nothing works.

Current HP Smart app info: ver: 160.1.1192.0 - released July 8, 2025

 

Also, we decided to start from scratch and remove the printer device from Windows and uninstall the HP Smart app and use the EasyStart full (offline driver package) here:

https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-9120e-all-in-one-series/model/210142...

HPEasyStart-16.2.4-OJP9120_58_2_1857_Webpack.exe

 

But this too does not work, at least after Win10 update build 19045.6159

During setup, after supplying the printer's IP address, it correctly identified the printer, then after selecting to Continue to install drivers, it just spins on the screen: "Checking your software needs"

 

 

 

 

 

 

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