HP Smart an error has occurred no session cannot login to scan

[Henry100]

I have deleted and reinstalled the printer, drivers, apps and HP smart, however I continue getting the following error message:

An error has occurred no session:

X-request-id

d4b39c00-9d06-11ef-890f-f9a86b42588.de26ea50-9d0e-11ef-890f-f9a86b4d2588

Also how do I update printer

[Alden4]

Hi @Henry100,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "No session" error in HP Smart while trying to scan on your HP LaserJet Pro MFP M428fdw can be due to various issues, from software glitches to network or account-related problems. Here are some steps to help resolve this issue.

Update HP Smart and Printer Firmware: Ensure HP Smart and the printer firmware are up to date. Outdated software can sometimes cause compatibility issues.

Reset HP Smart Login:

• Open the HP Smart app.
• Log out of your account, then log back in.
• Check if the error persists after logging back in.

Disable VPN or Firewall Temporarily: If you’re using a VPN or firewall, temporarily disable it to see if it’s blocking the connection between HP Smart and the printer.

Clear HP Smart Cache (Windows):

• In the HP Smart app, sign out and close the app.
• Clear the HP Smart app data by going to C:\Users\[YourUserName]\AppData\Local\Packages\HewlettPackard... and delete the HP Smart folder.
• Reopen the app, sign in, and try scanning again.

Check HP Smart Account Permissions: Sometimes, account permissions can prevent the app from fully connecting to HP’s cloud services. Go to your HP account settings, sign in, and verify your account information.

Reconfigure Network Settings:

• Restart your router and printer.
• Connect the printer via Ethernet if possible, as it can provide a more stable connection than Wi-Fi for troubleshooting.

Try Using Windows Fax and Scan (Windows):

• Go to Windows Fax and Scan and try scanning to see if the issue is specific to HP Smart.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Henry100]

Funny I did all that over the course of 3 days.  My belief is that HP Smart needs to be updated to support Windows 11 24H2, prior to updating to 24H2 I had no problems with HP Smart.

Henry

[Alden4]

Hi @Henry100,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Henry100]

Thank you very much for your help.

Henry

[Henry100]

Same thing with windows fax and scan.  Scan has a red flag popup.

[oem987]

Hi Alden,

Would you please send me the same info you sent to Henry via a private message? I've tried everything here and more but still cannot scan documents to my computer due to the "An error has occurred noSession" error. Everything was working fine with my old Windows 10 laptop, but not with my new Windows 11 laptop.

Any insight you can provide will be greatly appreciated.

Thanks,

Dave

[oem987]

Hi Alden,

Would you please send me the same info you sent to Henry via a private message? I've tried everything here and more but still cannot scan documents to my computer due to the "An error has occurred noSession" error. Everything was working fine with my old Windows 10 laptop, but not with my new Windows 11 laptop.

Thanks,

Dave

[oem987]

Hi Henry,

Was Alden able to help you correct this problem? If so, how?

Thanks,
Dave