HP Smart and printer errors

[Laura_93]

Hi everyone,

I've got a problem with which I've been struggling for quite a long time.

HP Smart app doesn't run very well on my laptop, meaning that:

- it keeps asking me the user control account (like every 20 seconds);

- when I try to print, it reports me the error: 0x800706ba.

Also, when I try to install my printer (HP nvy 6232) on my pc (Windows 10), it recognizes it, but still says it has no drivers or that the spool service is off (even if I turn it on from the services tab). So I try to download the correct drivers from the correct HP page, but the .exe file gets me to intall Hp Easy start, which isn't able to detect my printer.

So I'm quite stuck.

How can I fix the problem?

Thank you for any advice.

[Dragon-Fur]

@Laura_93 

Welcome to the HP Community Forum.

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Try / Consider

If using, switch VPN to OFF

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

If you do not have access to your router,

At least Restart the computer and the Printer.

Next,

The Printer Assistant is part of the Full Feature Software.

The Full Feature Software / full driver printer software is available for this printer

The Full driver printer software supports Windows 10, Windows 11, and older versions of Windows.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. 

The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. 

Full Driver - No Sign-in required.

=========================

Printer - Full Feature Software - Install

If you have not done so, consider

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

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If you would like to try and fix HP Smart,

Try / Consider

If using, switch VPN to OFF

If not done,

Check / Run Windows Updates > Install any pending updates

Next,

If not yet done,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Example - Reset HP Smart

HP_Smart_Win_Apps-and-Features_ Reset_5

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What else?

What about that weird error that keeps coming back?

There are limited options - if the Restart everything does not fix it,

Try / Consider:

HP printer turns off unexpectedly or repeatedly

Steps 1-3

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Reference - Print Services / Spooler

Manual Queue Reset

Details…

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 6232 All-in-One Printer 

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