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‎10-28-2020 12:56 PM - last edited on ‎06-10-2026 10:06 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8210

I downloaded the HP  app on my computer but when I go to launch it, it is stuck loading for a few minutes and then just crashes. I haven't been able to use my printer yet because of this issue. I have uninstalled and reinstalled it along with updated my computer and nothing has worked. 

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1 person had the same question
1 REPLY 1

‎10-31-2020 12:56 PM - edited ‎10-31-2020 12:56 PM

HP Recommended

Hi @KGee1,

 

I'd like to help!

 

Uninstall the HP Smart App and reinstall the App from here 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, install the full-featured drivers on your computer.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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