HP Smart app cant find my printer on MacBook Air M2

[Tomulis]

Hello. I am trying  too connect HP Laser MFP 135a too my MacBook air M2  via USB With HP Smart app. The app cant find it (try different USB cables, connected direcli   ). Computer  shows the printer and with generic  drivers i can print, but scanner not working. how can i fix my scanner issues?   Thanks.

[Raj_05]

Hi @Tomulis,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the HP Smart app is unable to find your printer on your MacBook Air M2, here are a few steps you can try.

• Make sure your printer is turned on and connected to the same Wi-Fi network as your MacBook Air M2.
• Restart your printer and MacBook Air M2. Sometimes restarting the devices can help resolve connectivity issues.
• Check if your printer is compatible with the HP Smart app. You can check the list of compatible printers on the HP website.
• Update the HP Smart app to the latest version available. You can check for updates in the App Store on your MacBook Air M2.
• Check if your printer driver is up to date. You can visit the HP website to download and install the latest driver for your printer.
• If the above steps do not work, you can try resetting the printing system on your MacBook Air M2. To do this, go to System Preferences > Printers & Scanners, right-click on the list of printers, and select "Reset printing system." This will remove all printers from your MacBook Air M2 and you will need to add them again.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Tomulis]

There is no drivers on Hp page just HP smart app. Printer is connected   via USB because it do not have WIFI.  Smart app do not find any printer. Managed  too connect printer with generic drivers but the scanner not working.

[Raj_05]

Hi @Tomulis,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Tomulis]

Problem appears too be with MacBook. After several fail tempts they (mack suport) something did and it works. Thanks for help.