HP Smart app doesn't recognize my Pin #

[GretschGuy]

when I insert my Pin# on HP Smart App, it says # is invalid

[Max3Aj]

@GretschGuy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry you're having trouble with your HP Envy 6552e All-in-One Printer. Here are a few steps you can try to resolve the issue:

Double-check the PIN: Ensure you're entering the correct PIN. Sometimes, the PIN might be printed on a label attached to your printer or provided in the printer's documentation. 

Restart the Printer: Turn off your printer, wait for a few seconds, and then turn it back on. This can sometimes resolve connectivity issues. 

Restart the HP Smart App: Close the app completely and reopen it. This can help refresh the app and resolve any temporary glitches. 

Check Network Connection: Make sure your device is connected to the same Wi-Fi network as your printer. 

Update the App: Ensure you have the latest version of the HP Smart app installed on your device. 

Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the printer's firmware can sometimes resolve compatibility issues. 

Reset Printer Network Settings: You can try resetting the network settings on your printer and then reconnecting it to your Wi-Fi network. 

>HP Envy 6552e All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support