HP app doesnt get signed in even with valid creds

[dhanrajqa]

My windows HP app doesn't gets logged in gives below error even when I am not connected to VPN
I downloaded build from Microsoft store.

[A_Gayathri]

Hi @dhanrajqa,

Welcome to the HP Support Community

I understand you are getting an error message OW_500_OWSID00001 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@dhanrajqa,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!