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‎08-15-2024 05:19 AM

HP Recommended
Product: HP ENVY 4524 All-in-One Printer
Operating System: Microsoft Windows 11

I am trying to use HPSmart to check my HPEnvy 4524's ink levels. The HPSmart app crashes after starting so I decided to remove it an reinstall. HP Website is pretty hopeless and diverts me to the MS Store. I try to install the HPSmart app from https://apps.microsoft.com/detail/9wzdncrfhwlh?hl=en-gb&gl=GB which is where the HP website sends me for UK downloads. On selecting Download the Installer starts whirring in a few seconds and shows the message "Something Happene..." under the blue install button, which itself has a spinning Circle on it. Does anyone know how we are supposed to install this or do I just have to walk to the printer regularly to check the ink levels on the front panel? I'm running Windows 11 Business on an HP  Pavilion x-360. Possibly the worst combo of Laptop and OS I have used since Windows 98 was around.

Category:
1 REPLY 1

‎08-17-2024 06:12 AM

HP Recommended

Hi @gdm11,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with installing HP smart app for your Printer.

 

Kindly refer to this link to install HP smart app on your device and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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