HP Smart app download issue 0x800704cf

[Wim131]

Hi,

I just bought a HP ENVY 6030e and want to install HP Smart on my Windows 10 HP Elitebook. I always get the 0x800704cf error. I have no VPN connection active while trying to 'get' the HP Smart app. My laptop is HPE owned.

Installing the HP Smart on on my android Samsung phone was no issue at all.

Is there a way to get the HP Smart app install file?

Or is there another solution?

Wim

[Echo_Lake]

@Wim131

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. Please follow the step by step guide to reset the printer: 

• 1. Disconnect if there is any fax or USB cable connected to the unit and then turn the printer on if it is not already on.
• 2. With the printer turned on, disconnect the power cord from the rear of the printer.
• 3. Unplug the power cord from the wall outlet.
• 4. Wait at least 60 seconds.
• 5. Plug the power cord back into the wall outlet.
  NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
• 6. Reconnect the power cord to the rear of the printer.
• 7. Turn on the printer if it does not automatically turn on. The printer might go through a warm-up period. 
• 8. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Next update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, follow the next steps. Uninstall the app from your Windows 10 device through the All Apps list.

1. In Windows, search for and open Apps & features.

Click HP Smart in the list of apps, and then click Uninstall.

And, install HP smart app from here: https://support.hp.com/in-en/document/c04675142

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Wim131]

Hi, I was able to download the Smart App and proceed with the installation of the HP ENVY 6030e. The printer is recognized in the network and received an IP address. The installation of the printer under Windows 10 is causing issues. The proposed steps in the Smart App can be followed until the driver installation needs to take place. The printer is not recognized and installation stops there. I downloaded the complete driver and software pack from hp.com, HP-ENVY-6030-Full-Feature-Driver-for-Windows.exe and EN5640_Basicx64_40.13.1176.exe, none of these provided the desired solution. I wanted to reset the printer to factory default via the Smart App, but the App doesn't allow that. Multiple lights are blinking on the printer E, 9, red X and the 'I'. Can you send me the driver for the 6030e in which I can select the .inf file to install the driver manually? Also is there another way of resetting the printer to factory default with some find of a button sequence? thanks for your help, Wim