HP Smart app for Windows 10 - Add Printer Says printer is offline AFTER detecting it

[NuAngel]

Alright, this is driving me up a wall.

The printer is configured with a static IP address. I can ping it from the PC. I can print to it from two different iPads.

When I try to use the HP Smart app from the Windows 10 Store, I click "add printer" - it scans for a few seconds and sees the printer, but AS SOON as I click on it, the icon changes from a green dot / ONLINE to a red dot / OFFLINE and I get a message saying that the printer must be turned on in order to add it. (again, I can constantly run a ping to this printer the entire time).

• When I try to install the printer automatically via Windows 10 devices and printers, it says something about Driver not available.
• When I install the printer manually through "old school" Windows control panel and I can specify the TCP/IP address and the driver, the printer works, but I can't install the scanner.
• When I use the set up wizard for the HP IT Pro Installer, everything seems to install, but when I try to print, nothing happens.

In every one of those situations, even when the printer OR scanner is working, the HP Smart app sees it when it scans to add a new printer, but refuses to connect to it. I feel like this is the key to my problems, but I cannot get it to work! PLEASE HELP!

[Betty0610]

@NuAngel

Welcome to the HP Support Community.

Are you able to print and scan through the normal drivers?

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Also, try uninstall and reinstall the HP Smart App.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!