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HP Recommended

I have a new/secondhand Samsung phone. I am being told that my phone does not support the app HP Smart. The phone is the same model as my previous phone on which HP Smart is installed. 

1 REPLY 1
HP Recommended

Android (10.0) or later is needed along with Bluetooth.

 

Bluetooth is only used to configure the printer.

 

General help for new router or printer
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

Please provide the exact model name of the printer for better assistance as there may be videos to show how to connect.



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