HP Smart app / installion

[Allan83]

Had to reinstall OS.  Installed printer OK 🙂   use driver and connect software d/l from HP site.     Wanted that nice control program in PC that I had.  Installed 'HP Smart app' to complete setup and support and website sent me to Microsoft store and I got it.   When I try to run it it displays itle of 'printer assistant' and complains about various json files missing.

How do I get them?

The one I had previous show various control features and opened the scan dialog on request.

TIA

[Dragon-Fur]

@Allan83 

Welcome to the HP User Community.

Category

Software and Drivers

Driver in Section Software-Utility

The Full Feature Software / full driver printer software installation package:

HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Allan83]

Thank for the quick reply.  That link turn out to be just another link to the full software package which became apparent after I tried it.

MS updated the app  and now it runs to open a blank screen which is not useful at all.  <sigh>

The good news is some the old program installs survived the reinstallation of the OS so I have HPScan.exe which was what I most wanted.  🙂 🙂 🙂