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‎03-06-2022 09:52 PM - last edited on ‎02-17-2026 10:49 AM by Moderator

HP Recommended

I have the HP app installed on my Google Pixel 6.  The app is not accepting the same password that I use to log into the HP website.  I have tried to reset the password multiple times, both through the app & on the website.  There is no support or live HP support contact for assistance.  Please advise...

2 people had the same question
2 REPLIES 2

‎03-11-2022 09:00 AM

HP Recommended

@Jyoung293

 

Welcome to the HP support community.

 

Which password HP Smart app is asking for?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎05-04-2022 02:01 PM

HP Recommended

I am having the same problem on my MacBook running OS 12.3. The app is asking me for my HP password. When I enter the correct password, I get a message that says the password is incorrect. I have double-checked several times and the password I am entering is the correct password. I have tried uninstalling and reinstalling the app twice. I have tried two browsers, Chrome (my default browser) and Safari. The problem remains.

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