HP app keeps crashing MacOS Monterrey 12.2.1

[swjinx]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP app keeps crashing MacOS Monterrey 12.2.1 - HP Support Community - 8318374

I just bought a new printer (3755) and can't even set it up because mine keeps crashing too.

[Jay_G24]

Hi @swjinx,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to set up the printer on HP Smart 

Was the HP Smart installed for the App store?

If yes, make sure the app is up to date.

Go to App Store to check for pending updates.

Update the printer firmware

If the issue persists, click here to download and install the latest printer firmware from your Mac. Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists, try and add the printer with Apple AirPrint drivers.

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

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