HP Smart app keeps crashing MacOS Monterrey 12.2.1

[RobF63]

I am using Monterey and the OfficeJet9020 all in one.  Smart chases after printer completes scan and does not show scan.  I have uninstalled and reinstalled, switched plugs, and tried to update firm for printer.  When I tried, message said no update available for your printer.  Please help!!!

[Jay_G24]

Hi @RobF63,

Welcome to the HP Support Community

I'd like to help!

I understand HP Smart App is crashing on your mac os

To assist better -

Have you tried scanning using Image capture?

Try the below suggestions -

Was the HP Smart installed for the App store?

If yes, make sure the app is up to date.

Go to App Store to check for pending updates.

Update the printer firmware

If the issue persists, click here to download and install the latest printer firmware from your Mac. Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists, try and add the printer with Apple AirPrint drivers.

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Scan images in Image Capture on Mac

After connecting a scanner to your Mac, use Image Capture to scan images. If your scanner has an automatic document feeder, you can scan several pages at once. If you have a flatbed scanner, you can scan multiple images, straighten any that were placed crookedly on the scan bed, and save each image to its own file.

Connect your scanner to your computer, then turn on your scanner.

In the Image Capture app on your Mac, select your scanner in the Devices or Shared list.

If you don’t see your scanner in the list, see Set up a scanner.

Scan your images.

If you have a scanner with an automatic document feeder or flatbed scanner, see Scan images or documents using a scanner.

Tip: Some scanners indicate how an item is positioned on the scanner, so you can adjust it on the scanner before scanning. If you don’t see the Orientation buttons in the Scanner window, click Show Details.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[RobF63]

I am able to scan using HP Easy Scan, the issue is I can't scan with HP Smart.  Hp Smart "Closes Unexpectedly" after comparing scan and without showing scan.  The full error report is as follows:

Translated Report (Full Report Below)

Spoiler

-------------------------------------

Process:               HP Smart [21300]

Path:                  /Applications/HP Smart.app/Contents/MacOS/HP Smart

Identifier:            com.hp.SmartMac

Version:               13.5.0 (570)

App Item ID:           1474276998

App External ID:       847785024

Code Type:             X86-64 (Translated)

Parent Process:        HP Smart [21263]

Responsible:           HP Smart [21263]

User ID:               501

Date/Time:             2022-04-11 11:46:17.1486 -0400

OS Version:            macOS 12.3.1 (21E258)

Report Version:        12

Anonymous UUID:        A5A8EB27-9DCD-0A0B-9D1B-1C12637C0F0E

Sleep/Wake UUID:       2B15C6C7-4D15-4489-97EA-E1909CFE728E

Time Awake Since Boot: 54000 seconds

Time Since Wake:       2139 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000110

Exception Codes:       0x0000000000000001, 0x0000000000000110

Exception Note:        EXC_CORPSE_NOTIFY

VM Region Info: 0x110 is not in any region.  Bytes before following region: 4337401584

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      __TEXT                      102878000-102cc8000    [ 4416K] r-x/r-x SM=COW  ...acOS/HP Smart

Application Specific Information:

*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 2 out of row range (numberOfRows: 0) for <NSTableView: 0x7fdb13eb2000>'

*** multi-threaded process forked ***

crashed on child side of fork pre-exec

terminating with uncaught exception of type NSException

Application Specific Backtrace 0:

0   CoreFoundation                      0x00007ff8141227fb __exceptionPreprocess + 242

1   libobjc.A.dylib                     0x00007ff813e83e58 objc_exception_throw + 48

2   AppKit                              0x00007ff816b263f0 -[NSTableRowData rowViewAtRow:createIfNeeded:] + 936

3   ???                                 0x0000000146738bf8 0x0 + 5476944888

Kernel Triage:

VM - pmap_enter failed with resource shortage

VM - pmap_enter failed with resource shortage

VM - pmap_enter failed with resource shortage

VM - pmap_enter failed with resource shortage

VM - pmap_enter failed with resource shortage

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

0   ???                              0x7ff8a45b6940 ???

1   libsystem_kernel.dylib            0x7ff813fab00e __pthread_kill + 10

2   libsystem_pthread.dylib          0x7ff813fe11ff pthread_kill + 263

3   libsystem_c.dylib                0x7ff813f2cd24 abort + 123

4   HP Smart                             0x102bee44c altstack_handle_and_restore.cold.1 + 44

5   HP Smart                             0x102933dce altstack_handle_and_restore + 206

6   libdispatch.dylib                0x7ff813e36eed _dispatch_main_queue_push + 33

7   AppleCamera                         0x1420468c6 0x142031000 + 88262

8   CoreMediaIO                      0x7ff8221a136f CMIO::DAL::PlugIn::Teardown() + 27

9   CoreMediaIO                      0x7ff8221a26a4 CMIO::DAL::PlugInManagement::Teardown() + 350

10  CoreMediaIO                      0x7ff8221ab896 CMIO::DAL::System::AtExitHandler() + 580

11  CoreMediaIO                      0x7ff82219dd03 CMIO::DAL::AtExit::AtExitHandler() + 77

12  libsystem_c.dylib                0x7ff813ed9ddb __cxa_finalize_ranges + 416

13  libsystem_c.dylib                0x7ff813ed9bee exit + 35

14  HP Smart                             0x102b5b532 mono_threads_summarize + 578

15  HP Smart                             0x1029c42eb mono_dump_native_crash_info + 843

16  HP Smart                             0x1029b7c7e mono_handle_native_crash + 318

17  HP Smart                             0x1029c364f sigabrt_signal_handler + 175

18  libsystem_platform.dylib          0x7ff813ff6dfd _sigtramp + 29

19  ???                                         0x0 ???

20  libsystem_c.dylib                0x7ff813f2cd24 abort + 123

21  libc++abi.dylib                  0x7ff813f9d082 abort_message + 241

22  libc++abi.dylib                  0x7ff813f8e1bd demangling_terminate_handler() + 266

23  libobjc.A.dylib                  0x7ff813e8affe _objc_terminate() + 96

24  libc++abi.dylib                  0x7ff813f9c4a7 std::__terminate(void (*)()) + 8

25  libc++abi.dylib                  0x7ff813f9ed05 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27

26  libc++abi.dylib                  0x7ff813f9eccc __cxa_throw + 116

27  libobjc.A.dylib                  0x7ff813e83f56 objc_exception_throw + 302

28  AppKit                            0x7ff816b263f0 -[NSTableRowData rowViewAtRow:createIfNeeded:] + 936

29  ???                                 0x146738bf8 ???

30  ???                                 0x2030fd600 _pthread_list_lock + 60

31  ???                                 0x309a34000 ???

32  ???                                 0x309cba000 ???

33  ???                                 0x309d40000 ???

34  ???                                 0x309dc8000 ???

35  ???                                 0x30a053000 ???

36  ???                                 0x30a256000 ???

37  ???                                 0x30a459000 ???

38  ???                                 0x30a65c000 ???

39  ???                                 0x30a85f000 ???

40  ???                                 0x30aa62000 ???

41  ???                                 0x30ac65000 ???

42  ???                                 0x30aeeb000 ???

43  ???                                 0x30b0ee000 ???

44  ???                                 0x30b2f1000 ???

45  ???                                 0x30b4f4000 ???

46  ???                                 0x30b57c000 ???

47  ???                                 0x30b77f000 ???

48  ???                                 0x30b982000 ???

49  ???                                 0x30bb85000 ???

50  ???                                 0x30bd88000 ???

51  ???                                 0x30bf8b000 ???

52  ???                                 0x30c211000 ???

53  ???                                 0x30c414000 ???

54  ???                                 0x30c617000 ???

55  ???                                 0x30c81a000 ???

56  ???                                 0x30cd31000 ???

57  ???                                 0x30cf34000 ???

58  ???                                 0x30d137000 ???

59  ???                                 0x30d33a000 ???

60  ???                                 0x30d53d000 ???

61  ???                                 0x30d64c000 ???

Thread 1:: com.apple.rosetta.exceptionserver

0   runtime                          0x7ff7ffbee9a4 0x7ff7ffbea000 + 18852

1   runtime                          0x7ff7ffbfc738 0x7ff7ffbea000 + 75576

2   runtime                          0x7ff7ffbfded0 0x7ff7ffbea000 + 81616

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000

  rdi: 0x00007ff82225f5d0  rsi: 0x0000000000000003  rbp: 0x00006000031a2480  rsp: 0x000000000000031c

   r8: 0x00000002030fd600   r9: 0x00006000031a2480  r10: 0x0000000000000000  r11: 0x0000000700000000

  r12: 0x0000000000000203  r13: 0x0000600002624e00  r14: 0x0000000000000006  r15: 0x0000000000000016

  rip: <unavailable>       rfl: 0x0000000000000283

 tmp0: 0xffffffffffffffff tmp1: 0x00007ff8a45b6914 tmp2: 0x00007ff813fab004

Binary Images:

               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

    0x7ff813fa3000 -     0x7ff813fdafff libsystem_kernel.dylib (*) <26a59789-b846-3ed4-96dc-8dbef3c0c8e7> /usr/lib/system/libsystem_kernel.dylib

    0x7ff813fdb000 -     0x7ff813fe6fff libsystem_pthread.dylib (*) <2f6c275d-7e14-3d31-a924-e1bb41d2415f> /usr/lib/system/libsystem_pthread.dylib

    0x7ff813eab000 -     0x7ff813f33fff libsystem_c.dylib (*) <8e54eca2-9bd8-3482-9589-b9574434d1aa> /usr/lib/system/libsystem_c.dylib

       0x102878000 -        0x102cc7fff com.hp.SmartMac (13.5.0) <e2879128-bf31-38fa-8661-d5cf5c33cf74> /Applications/HP Smart.app/Contents/MacOS/HP Smart

    0x7ff813e27000 -     0x7ff813e6dfff libdispatch.dylib (*) <31d69d55-9895-326c-ad61-621c5ca87314> /usr/lib/system/libdispatch.dylib

       0x142031000 -        0x142050fff com.apple.cmio.DAL.AppleCamera (400.7.9) <3db92263-f49e-39fb-b73b-93c409db9fe6> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin/Contents/MacOS/AppleCamera

    0x7ff822190000 -     0x7ff82226ffff com.apple.CoreMediaIO (1000.0) <fe7aa2e9-ac36-3c8a-9610-756ea7c60f65> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

    0x7ff813ff3000 -     0x7ff813ffcfff libsystem_platform.dylib (*) <a9552f53-a0cd-3e43-9930-80e582ed51ff> /usr/lib/system/libsystem_platform.dylib

    0x7ff813f8d000 -     0x7ff813fa2fff libc++abi.dylib (*) <8507b51e-2cfe-3790-a25c-c47c7c8b0de8> /usr/lib/libc++abi.dylib

    0x7ff813e6e000 -     0x7ff813ea7fff libobjc.A.dylib (*) <0783d336-ab25-3d27-8b26-583ec2682f02> /usr/lib/libobjc.A.dylib

    0x7ff8169c5000 -     0x7ff817852fff com.apple.AppKit (6.9) <92a78ebd-bba5-3f18-a5e1-768c955539d7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x7ff7ffbea000 -     0x7ff7ffc19fff runtime (*) <24497be3-a1b4-360a-b90e-cde9ce78a93b> /usr/libexec/rosetta/runtime

    0x7ff814028000 -     0x7ff814528fff com.apple.CoreFoundation (6.9) <fa52ff10-225c-3a0f-bfcc-556795ccd233> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)

Writable regions: Total=3.8G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.8G(100%)

                                VIRTUAL   REGION 

REGION TYPE                        SIZE    COUNT (non-coalesced) 

===========                     =======  ======= 

Accelerate framework               896K        7 

Activity Tracing                   256K        1 

CG backing stores                 3520K        4 

CG image                          5048K       11 

CG raster data                    8060K        1 

ColorSync                          236K       28 

CoreAnimation                     18.2M      150 

CoreGraphics                         8K        1 

CoreImage                           16K        2 

CoreUI image data                 1848K       14 

Foundation                        3960K       10 

Image IO                          32.5M      105 

JS JIT generated code              1.0G        3 

Kernel Alloc Once                    8K        1 

MALLOC                           956.9M      157 

MALLOC guard page                  288K       14 

MALLOC_MEDIUM (reserved)         928.0M        9         reserved VM address space (unallocated)

MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)

Rosetta Arena                     4096K        2 

Rosetta Generic                   25.0M     6388 

Rosetta IndirectBranch            4096K        1 

Rosetta JIT                      128.0M        1 

Rosetta Return Stack                68K        2 

Rosetta Thread Context              20K        2 

SQLite page cache                  320K        5 

Stack                             68.4M       76 

Stack Guard                       57.2M       76 

VM_ALLOCATE                       93.3M     1126 

VM_ALLOCATE (reserved)            10.5M       34         reserved VM address space (unallocated)

WebKit Malloc                    192.0M        5 

WebKit Malloc (reserved)          32.0M        1         reserved VM address space (unallocated)

__CTF                               759        1 

__DATA                            45.2M      586 

__DATA_CONST                      32.2M      384 

__DATA_DIRTY                      1801K      237 

__FONT_DATA                          4K        1 

__GLSLBUILTINS                    5176K        1 

__LINKEDIT                       719.4M       25 

__LLVM_COV                          48K        1 

__OBJC_RO                         82.6M        1 

__OBJC_RW                         3200K        2 

__TEXT                           566.6M      595 

__UNICODE                          592K        1 

dyld private memory               1024K        1 

libnetwork                        1920K       40 

mapped file                        5.1G     1042 

shared memory                      220K       20 

unshared pmap                      9.8M        7 

===========                     =======  ======= 

TOTAL                             10.5G    11183 

TOTAL, minus reserved VM space     9.1G    11183 

-----------

Full Report

-----------

{"app_name":"HP Smart","timestamp":"2022-04-11 11:46:17.00 -0400","app_version":"13.5.0","slice_uuid":"e2879128-bf31-38fa-8661-d5cf5c33cf74","adam_id":"1474276998","build_version":"570","platform":1,"bundleID":"com.hp.SmartMac","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"54F4D37D-619C-436E-84BB-18EC67D3DC1E","name":"HP Smart"}

{

  "uptime" : 54000,

  "procLaunch" : "2022-04-11 11:46:17.0454 -0400",

  "procRole" : "Unspecified",

  "version" : 2,

  "userID" : 501,

  "deployVersion" : 210,

  "modelCode" : "MacBookPro18,3",

  "procStartAbsTime" : 1296425219328,

  "coalitionID" : 4809,

  "osVersion" : {

    "train" : "macOS 12.3.1",

    "build" : "21E258",

    "releaseType" : "User"

  },

  "captureTime" : "2022-04-11 11:46:17.1486 -0400",

  "incident" : "54F4D37D-619C-436E-84BB-18EC67D3DC1E",

  "bug_type" : "309",

  "pid" : 21300,

  "procExitAbsTime" : 1296427687480,

  "translated" : true,

  "cpuType" : "X86-64",

  "procName" : "HP Smart",

  "procPath" : "\/Applications\/HP Smart.app\/Contents\/MacOS\/HP Smart",

  "bundleInfo" : {"CFBundleShortVersionString":"13.5.0","CFBundleVersion":"570","CFBundleIdentifier":"com.hp.SmartMac"},

  "storeInfo" : {"storeCohortMetadata":"10|date=1649435400000&sf=143441&pgtp=Software&pgid=1474276998&prpg=VersionHistory_1474276998&ctxt=Discover&lngid=1","itemID":"1474276998","deviceIdentifierForVendor":"A5E842D4-1434-516C-926A-88CF21017A74","thirdParty":true,"softwareVersionExternalIdentifier":"847785024"},

  "parentProc" : "HP Smart",

  "parentPid" : 21263,

  "coalitionName" : "com.hp.SmartMac",

  "crashReporterKey" : "A5A8EB27-9DCD-0A0B-9D1B-1C12637C0F0E",

  "responsiblePid" : 21263,

  "responsibleProc" : "HP Smart",

  "wakeTime" : 2139,

  "sleepWakeUUID" : "2B15C6C7-4D15-4489-97EA-E1909CFE728E",

  "sip" : "enabled",

  "vmRegionInfo" : "0x110 is not in any region.  Bytes before following region: 4337401584\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      102878000-102cc8000    [ 4416K] r-x\/r-x SM=COW  ...acOS\/HP Smart",

  "isCorpse" : 1,

  "exception" : {"codes":"0x0000000000000001, 0x0000000000000110","rawCodes":[1,272],"type":"EXC_BAD_ACCESS","signal":"SIGABRT","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000110"},

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