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‎04-24-2022 06:39 PM - last edited on ‎04-25-2022 06:47 AM by Retired

HP Recommended

My boyfriend has a dell with windows installed, and it works fine. I think the issue is the permissions that allow HP Smart to make changes to the system. I updated permissions on my Mac but it's still crashing every time. I'm no programmer but this seems to be the only difference to me.

1 REPLY 1

‎04-27-2022 09:57 AM

HP Recommended

Hi @Morstew,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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