HP Smart app keeps saying printer needs to be setup

[moura08]

Everytime I try to add my printer in the HP Smart app, it tells me that the printer has to be setup.

I’ve resetted the printer, tried to setup it again, same problem.

I’ve deleted the app and reinstalled it, same problem.

It has come to the point where i ordered a replacement, however with the replacement (that I received TODAY) i have the SAME problem. And the printer is setup!! (Connected to wifi…)

Iv’ve used the app to setup the printer, and it works, however at the confirmation page it tells me that the printer is not setup? And then after trying to add the lrinter again it just tells me to setup the printer! (Theres no prompt for setup on the printer)

[Dragon-Fur]

@moura08 

Welcome to the HP English Community --

• Perhaps charge the phone to at least 50%.
• Restart printer, device, and -- if you can stand it - your network router.
• On the phone, switch on both Bluetooth and Location services.
• No VPN (If you do not know what this is, you are not likely using VPN.)
• Have the phone near (not right on top of) the printer during setup.
• Make sure the printer and the phone are on the same network.

and

Continue below in section HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

What else?

Perhaps set up AirPrint --

In general, if AirPrint cannot find and connect the printer, HP Smart will also have difficulties.

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Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

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 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

>>> Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

OfficeJet Pro 8020, 8020e series: OfficeJet Pro 8020, 8020e OfficeJet Pro 8022, 8022e OfficeJet Pro 8023 OfficeJet Pro 8024, 8024e OfficeJet Pro 8025, 8025e OfficeJet Pro 8026 OfficeJet Pro 8028, 8028e OfficeJet Pro 8030, 8030e series: OfficeJet Pro 8035, 8035e

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Wi-Fi Direct HP ePrint (non-e models only) Samsung Print Service Plugin Mopria Print Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Printers

• HP OfficeJet Pro 8024e All-in-One Printer
• HP OfficeJet Pro 8024 All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[moura08]

Hey,

I already did all of that, problem is that when i use the HP Smart app to setup the device, at the last step it tells me that the printer needs to be setup, like i can connect it to the WiFi… but at the last step it tells me that i have to set it up… 

[Dragon-Fur]

@moura08 

---

@moura08 wrote:

Hey,

I already did all of that, problem is that when i use the HP Smart app to setup the device, at the last step it tells me that the printer needs to be setup, like i can connect it to the WiFi… but at the last step it tells me that i have to set it up… 

---

Understood.

"All that" is a lot - and might generally mean there is little left to try.

The following includes additional places to be checked / updated to eliminate potential weak points.

OK - based on what you say >> AirPrint works

That means means something plus you can at least print.

If you would, post an AirPrint job setup sample that does NOT include any personal information.

If you actually print the content, make sure you are only printing something that will not use a lot of paper or ink.

The test is only meant to prove the concept - a large print job is not wanted nor needed.

Sample - AirPrint - Print Options

AirPrint_iOS_PDF_Print_Options_1

Has HP Smart ever worked with this iOS device?

and

Is the device iPad OR  iPhone?

and

iOS version?

Do you have any other devices where HP Smart is installed?

If yes --

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

What?

Oddly, if the HP Smart app is outdated or not working on one device, it can impact the same app on other devices on the same network.

and

If you have HP Smart installed on a Windows system, what is the version of the installed HP Smart app on that Windows machine?

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Network - Dual Band Network?

In general, the printer should already be connected to your network.

That is certainly the case since AirPrint works.

Start here

Unable to download and install the HP Smart printer app

How is the printer connected to your network?

For example,

Connectivity, standard

1 USB 2.0;1 Ethernet; 1 Wireless 802.11 a/b/g/n; 1 RJ-11 Fax

When available, Ethernet is best and generally offers more stability.

Wireless

If the printer is connected to the SSID named network for your 5GHz frequency,

Switch printer over to the SSID named network for 2.4GHz .

What? 

The printer supports an older version of the 5GHz connection which might not be working in spite of it claiming it is connected.

If not done,

Consider assigning the printer its own manual / static IP address.

While you are making those checks / changes --

Check the router logs for any messages that might coincide with the printer trying to connect with the iOS device.

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[moura08]

Hello, 

The HP Smart app has worked perfectly with my device for over a year, then suddenly, after resetting my old printer, stopped working.

Also, i’ve made a screen record of the way i set up my printer (you can see the error popping up) hope you can help me!

https://files.fm/u/vrm3vaw7pw

(This is an video hosting website since i cant upload videos on here)