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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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ArtNolta
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HP Smart app not in Apps and Features, Cannot uninstall 7855 driver, MS Store says I own HP Smart

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HP ENVY 7855
Microsoft Windows 10 (64-bit)

I suddenly lost access to my printer via my 64 bit PC, Cannot find HP Smart anywhere even though MS Store says I own it and returns 'Try again' when I try to re-download. Try to delete ENVY 7855 software and get 'Call to DriverPackageUninstall returned error'. SO, I cannot delete Software  or HP Smart. Have HP Smart installed on iPhone an a second PC in Network and they work fine so it seems something corrupted my 64 bit and I'm at a loss how to fix. HELP PLEASE !

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Dragon-Fur
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@ArtNolta 

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The issue with HP Smart uninstall / install is likely something tangled up in Windows - and /or possibly the Windows Store needs to be reset.

 

The way it's supposed to work:

 

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

  • Make sure you are running the latest (newest) app version.
  • Make sure your Windows Updates in current and installed.
  • Try reloading the HP Smart Application:

 

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 

 

No Joy?

From Microsoft:

Fix problems with apps from Microsoft Store 

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

The issue with the odd DriverPackageUninstall is a permission error.

 

Fix is here:

TKB article contributed by HP Expert  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminders

  • Section HP PC Solution  >> First Step “Run as Administrator” is crucial
  • Run “Check for Updates” as many times as necessary to fully update Windows

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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ArtNolta
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Thanks Dragon-Fur. I contacted HP Support and they took over my PC an tried  lots of things to solve the DriverPackageUpdate issue. Ultimately, I think they made things worse with so solution. I recently tried the HP fix you pointed out with the Takedown code in CMD Prompt. Now, before the DriverPackageUpdate error I get a message: Failed to read ini file:C:\ProgramData\HP\HP ENVY Photo 7800 Series\{ADB80840-62D9-4194-B630-BEA7154DC57D}.ini

As I previously stated. The failure to uninstall happened suddenly and I don't know why. No signs of virus or Malware. Also and coincidentally I lost all ability to delete HP Smart App (No sign of App icon anywhere ?). And when I go back to Microsoft Store to redownload app it indicates I own the App and all I get is a constant 'Try again later' message. I have tried every online  solution I can find for both problems and cannot resolve them. This only occurs on my 64 bit HP notebook. My 32 bit notebook 'sees' the HP Smart app just fine and works fine with my ENVY 7855 as does my iPhone 11. I am at a total loss how to remove printer software and restore HP Smart app on my 64 bit notebook. I need a Wizard to help

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Dragon-Fur
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@ArtNolta 

 

You are welcome.

 

I don't have a solution for HP Smart.  We don't have much control over applications and how they interact with the OS.

It appears that the application is tangled in the Windows Operating System (file system).

Reloading Windows would fix it - no one likes to hear that, of course.

 

What else?

Error 5 now devolved into something else...

The TKB article includes a comment section - add your comment.

The author is the Wizard.

 

What else?

You could try forcing the full feature software out of the system  using Revo.

 

Uninstall Existing Printer Software (Full Feature Software)

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

 

If software will not uninstall, appears to be removed and it “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

 

 

I hope you find something that works.

 

If not and you are willing to do so, reloading Windows fixes almost everything that breaks due to the File System getting tangled.

 

If I think of something else (wizardry), I'll post back.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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