HP Smart app printer status unknown

[AnitaG2]

I have an older printer, and got a new computer. The HP Smart app on the new computer cannot tell me the ink levels because it's says "printer status unknown", even after I followed AI suggestions (restart printer, hide then redetect printer).  I can use the app to print, etc, just not check status.  My old computer had no problem checking the printer and telling me ink levels, so I guess it was smarter than the new app.  Hope you can help - thanks!  P.S.  The printer's menu window went fuzzy a couple of years ago, so I can't read messages on it (found a solution online but it was complicated to put a new part on). 

[BeemerBiker · Accepted solution]

uninstall hp smart then re-install it.
To install the latest versions, run WSRESET from the windows search bar and then select hp smart from the Microsoft store app

WSRESET is explained here

If the above does not work then reinstall the latest full feature software

https://support.hp.com/us-en/drivers/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/model/43...

[AnitaG2]

Thank you so much for your quick reply!!  I did try reinstalling HP Smart, which didn't help.  Then, reinstalled the printer, using your link, which also reinstalled the old HP Printer Assistant I used to have, which shows ink levels (yay!).  So I'm just going to forget about HP Smart.  I noticed along the way that some features, online related I think, are not available because I use a USB cable connection.  I tried to follow the instructions to set up a wireless connection, but had an immediate problem because it required me using the printer screen, which has that "fuzzy" problem I read about online, so I can't see most of the items.  Anyway, I'm good to go I think, in an old fashioned way, and I'm very grateful for your willingness to help.  AG