HP Smart app shows 0 owned printers when looking at HP account, after installing HP 6978 printer

[Richard_Svec]

Why does the HP Smart app show "0 owned printers" when looking at my connected HP account information from that app, even though my HP OfficeJet Pro 6978 All-in-One Printer was successfully installed using that app? 

[Dragon-Fur]

@Richard_Svec 

Welcome to the HP Community --

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HP Smart - HP Connected

Add / Manage printers used with ePrint

If you are asking how to add your printer to ePrint,

Use the information in the User Guide to set up Web Services and ePrint.

Read the section Use Web Services - Starting on Page 83

How-to

HP printers - Print with HP ePrint

Includes FAQ section

HP Smart / HP Connected Login

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Manage Printer Settings

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Web Services > Summary

Example - EWS - Web Services

9025_EWS_Web_Services_1

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HP Account - Dashboard

If you are asking about adding / checking your device list in your HP Account,

sign into your HP Account and check your Dashboard - My Devices

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Example - HP Account - Dashboard

HP_Account_Dashboard_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 6978 All-in-One Printer  

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[Richard_Svec]

Your information, although somewhat useful, is irrelevant, and it doesn't really answer my question, regarding why my HP account, when accessed from HP Smart, shows "0 owned printers"!  I should be able to see my printer information in my HP account, which is connected to HP Smart, directly from HP Smart, and not have to go elsewhere to view it!  After all, I installed my printer in HP Smart, so it only stands to reason that I should see its information there in my connected HP account, as well.  This is obviously not a serious issue, just a nice to have.  The other printer functionality that is provided in HP Smart works just fine.  I really like, and often use the "Scan" functionality, as well as monitor my ink levels.

[Dragon-Fur]

@Richard_Svec 

OK - got it.

Yes -- the HP Smart (Add Printers / Manage Printers for remote printing / Set Allowed users) list is separate from your HP Account  (Manage Account Profile, Devices, and Product management).

I don't have a different answer.

Withdrawing with grace.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Richard_Svec]

Thank you.  I will wait to see if anyone fixes this issue in the future, but again, it is a nice to have, and not serious. Everything else in HP Smart works just fine.  Furthermore, as you've already stated, I can get to the information for both my registered HP laptop and registered HP printer,  as well as their related warranties, directly from the HP.com website.