HP Smart app sign in not working

[Samra07141]

I have set the printer up it is asking me to sign in to HP Smart to be able to use the printer but whenever i click sign in the page doesnt load and doesnt allow me to sign in is there a way to fix this 

[Dragon-Fur]

@Samra07141 

Welcome to the HP Community --

Product / Printer Model:  HP ENVY 5546 All-in-One Printer 

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type:  HP Smart application

It's possible that HP Smart is balking on one or more missing requirements to use the application.

• To date, HP Smart supports recent versions of Windows.
• iOS is in the process of losing HP Smart in favor of its replacement, the HP App.  Updates are regional.
• If supported on Android, HP Smart has been replaced by the HP App.

The application requires a connection to the printer it can recognize -- at least Wi-Fi Direct or (better) a full network connection.  This printer supports Wireless though not at 5GHz. 

Reference:  User Guide  Starting on Page 58

HP Smart / HP App both require that you can sign in (to the application) using your HP Account.

Instructions...

>>> How to Use >>>    HP printer setup (HP App) 

Document includes a link to troubleshooting:

HP app errors during setup and account registration 

Details / Alternatives / Examples

What else?

If you have had the HP Smart installed on your device (computer, tablet, phone) AND if the application has not yet been replaced by the HP App, it's possible that HP Smart can be made to install and function as before.  What you do depends on the Operating System / version and the type of connection.  In other words, there are differences in how the application works on different platforms.

Supported versions of Windows

Reference -- Supported versions of Windows -- Your printer supports the Printer Assistant

Should you be interested and if you are running nearly any version of Windows since XP 32bit, the Full Feature Software is still available for your printer.

The full driver printer software is not dependent on HP Smart -- there is no sign-in to use the full driver.

If not done --

Install the Full Feature Software on your Windows computer.

===============================

Web Pack Installation - Web Page - Full Driver Printer Software

HP ENVY 5540 series Full Feature Software and Drivers 

Download, Save, and Install.

After the software is installed, Restart the computer and log in

=========================

               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

Once installed, the full driver printer software will have added one of two "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

Next,

The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Separately --

For models that support the feature AND when installed --

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5546 All-in-One Printer 

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