HP Smart app, support for M1 Macs

[twynne]

Hi

Can you advise please when the HP Smart app for Mac will be Apple Silicon native for the M1 Macs?

[Jay_G24]

Hi @twynne,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

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[twynne]

It's an HP Tango printer, but this question is not specific to that printer.  I'm asking about the HP Smart application for MacOS, and when it will run natively on Apple Silicon (M1-based Mac hardware).

[Jay_G24]

HP Smart is available for your operating system, you can install HP Smart from App Store.

Hope this helps!

Keep me posted!

[twynne]

Hi

That doesn't answer the question I'm afraid. The version on the Mac App store is an Intel version, I'm asking about a version that is native to Apple Silicon.

[Jay_G24]

HP Smart is compatible with apple silicon processors.

Please install the Smart App from the App store.

Hope this helps!

Let me know!

[twynne]

It's not a native Apple Silicon or universal app, that's why I'm asking. 

[Jay_G24]

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support in your region for further assistance.

Hope this helps!