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‎10-12-2025 01:45 PM

HP Recommended

The HP Smart app on my computer screen no longer works, so I'm unable to use my scanner or printer.  I have a monthly

plan for ink cartridges.

2 REPLIES 2

‎10-12-2025 01:50 PM

HP Recommended

HP Envy Pro 6400 series printer/scanner.  Message when I click on the app icon reads, "The alias 'HP Smart' can't be opened because the original item can't be found."

 

Was this reply helpful? Yes No

‎10-15-2025 10:51 AM

HP Recommended

@Clay38, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

That message appears because the old HP Smart app alias is no longer valid. HP Smart has now been moved to the HP App. Please download the latest HP App from the official HP website, install it, and you’ll be able to access your printer and scanner functions from there.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

Was this reply helpful? Yes No
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