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‎08-31-2024 12:10 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

New computer, the printer function is working but my first attempt at scanning and both printer and computer are not finding one another.  I'm obviously not the smartest at this game but this should be easier.  I've downloaded HP Smart and it isn't finding the printer no matter which route I go.  Please help!

Category:
1 REPLY 1

‎09-02-2024 07:28 PM

HP Recommended

Hi @MayoCathy 

 

1.  Please follow steps from the next video to Add printer to Wifi:

>> https://www.youtube.com/watch?v=x1IOORiEbpQ&ab_channel=TechnologyTips

 

2.  Then try again to add printer with HP Smart application.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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