• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

New computer, the printer function is working but my first attempt at scanning and both printer and computer are not finding one another.  I'm obviously not the smartest at this game but this should be easier.  I've downloaded HP Smart and it isn't finding the printer no matter which route I go.  Please help!

1 REPLY 1
HP Recommended

Hi @MayoCathy 

 

1.  Please follow steps from the next video to Add printer to Wifi:

>> https://www.youtube.com/watch?v=x1IOORiEbpQ&ab_channel=TechnologyTips

 

2.  Then try again to add printer with HP Smart application.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.