• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
L7590
Microsoft Windows 10 (64-bit)

I want to be able to scan from my L7590 Multifunction printer/scanner/fax to a Lenovo Yoga2 laptop.  The printer is connected wirelessly to my network via an ethernet cable to my Google Wifi node and I can print just fine but cannot scan.  Print and scan work just fine with this setup on another laptop which has Solutions Center installed.

 

Online searches led me to HP Smart.  However, HP Smart cannot even find the unit as a printer much less as a scanner.  I have disable the firewall, etc but no-go.  Does anyone have suggestions on how to fix this?

 

Ron

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.