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‎05-18-2026 04:15 PM - last edited on ‎05-19-2026 12:41 AM by Level 15

HP Recommended

HP OfficeJet 8015e All-in-One Printer

Product
228F5A
Serial
>Do not include the product serial number or any private information<
 
My HP Smart will not recognize the printer that is installed. I cannot "add" a device as the page comes up blank.
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1 REPLY 1

‎05-19-2026 02:20 AM - edited ‎05-19-2026 02:20 AM

HP Recommended

Hi @Agathachristie 

1. You may need to install Full software driver from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJ8010/Full_Webpack-49.10.4647-OJ8010_Full_Webpac...

  • ferRX_0-1779178466978.png

     

2. Then you can reset HP Smart configuration following steps from the next video:

>> https://www.youtube.com/watch?v=7p8t3pf2zsk

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Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
https://www.youtube.com/watch?v=7p8t3pf2zsk
youtube.com/watch?v=7p8t3pf2zsk
How to solve HP smart app not working issue. #hp #windows10 Hp smart app when open start rounding and not working. Thanks Like, Share and Subscribe
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