HP Smart cannot find my printer Mac

[JPDR]

Cannot detect my macbook air Big Sur Beta to HP SMART 500 Printer including Scan. Color is Black/Gray, kindly assist me on this thank you!

[Kumar0307]

@JPDR, Welcome to the HP Support Community!

Is the Mac not able to detect the printer or is it printing only in black?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy in color from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Check the print settings:

1. Open a document, photo, or webpage, click File > Print to open the Print window.

2. Make sure your printer is selected, and then click Show Details if it displays to access the print settings available for your printer.

3. 

4. Color or black and white: Select or remove the selection from Black & White on the main dialog. The Presets menu also includes color and black and white options.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MichaelLaMoy]

It copies as a scan.

It printed a device update report when I used my MacBook using Big Sur.

My computer detects the printer.

The printer does not respond to any document, photo or PDF.

I see the printer power button flashing as though it is receiving a file to print, but never stops blinking and does not register on the queue.

[Kumar0307]

@MichaelLaMoy

To assist you better, what model printer are you using?

How is the printer connected to the Mac?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Keep me posted for further assistance.