HP Smart does not function anymore

[Yvandj]

HP SMart functioned very well but tsince two days is out of order

[Raj_05]

Hi @Yvandj,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart app isn't working with your HP OfficeJet Pro 8022e, here are some steps you can try to fix the issue.

• Restart Devices: Power cycle your printer and the device you're using with HP Smart. Turn them off, wait a minute, and then turn them back on.
• Update HP Smart: Ensure that you have the latest version of the HP Smart app installed. Check for updates in your device’s app store.
• Check Printer Connection: Make sure your printer is connected to the same network as your device. You can verify the connection by printing a network configuration page from the printer’s control panel.
• Reinstall HP Smart: Uninstall the HP Smart app from your device and then reinstall it. Sometimes a fresh install can resolve connectivity issues.
• Check for Printer Updates: Ensure your printer’s firmware is up-to-date. You can usually check this from the printer’s control panel or through the HP Smart app if it connects.
• Reset Network Settings: If there’s an issue with the network connection, resetting the network settings on your printer and reconnecting to your Wi-Fi might help.
• Verify Network Configuration: Ensure there are no changes to your network that could affect the printer’s connectivity, such as changes in router settings or security configurations.

Try these steps and see if they help restore functionality to HP Smart with your OfficeJet Pro 8022e.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Yvandj]

No it did not help.  HP SMart was working very well for yeras and now suddenly it does not.  When clicking several times consecutively on the HP SMart icon then the HP Smart fulls the screen for a very short while and disappears again ......

I had the same problem on a computer on the same network , same printer and there afcter cliccking consecutively HP SMart installed.  I think it is a problem with a new update from microsoft ?

[Raj_05]

Hi @Yvandj,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support