HP Smart doesn't find my Deskjet 2620 even though the PC finds it and I can print

[jon326]

HP Smart doesn't find my Deskjet 2620 even though the PC finds it and I can print.

I'm connected to the PC by usb and in Hp Smart I'm searching for a USB printer but it says nothing is found.

I've uninstalled and reinstalled the HP Smart software, and my windows 11 is fully up to date. 

[Dragon-Fur · Accepted solution]

@jon326 

Welcome to the HP Community --

HP Smart is not well suited to a USB only connection.

Your printer supports Wi-Fi Direct.

• Wi-Fi Direct uses the printers own wireless radio to connect to your wireless device (computer, tablet, phone).
• No Internet, No router necessary.
• Although Wi-Fi Direct is not able to connect your printer to the Internet, it can support at some of the features in HP Smart / HP App

OR

• Should you have a standard router controlled network, the printer can connect to your network on the 2.4GHz frequency.

Open

 User Guide - HP DeskJet 2600 All-in-One series

Section Connect your printer to a wireless network with a router - Starting on Page 62

Section Connect wirelessly to the printer without a router  (Wi-Fi Direct) - Starting on Page 65

-- Hint --

Download and save the user guide to your computer for later reference.

Additional Information for installing HP Smart --

Scroll down (in this message) to section HP App / HP Smart ...

What else?

The full driver printer software is available for your printer.

• The full driver tolerates a USB only connection.
• The full driver also includes the HP Scan software for scanning PDF and Photos / Images.
• The full driver also supports printing from other software - for example, Word (and other Office type software), Adobe Reader, and Third Party Photo editing software (eg. Irfanview )).

Details / Examples

=====================

Printer Software - Full Driver

Reinstall the full driver printer software

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

============================

HP App / HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

HP Smart / HP App is an application that supports print and scan for PDF and Photos / Images.   In an HP+ enabled printer or one of a select non-HP+ printers, premium scan features are added to the application.

The HP Smart application is available in the Microsoft Store

Search the site for "HP Smart"

Not your store?

Scroll to the bottom of the page and Select the Language / Location

AND / OR

For HP Smart / HP App

Go to

123.hp.com - Printer setup from the HP® Official site

OR

   Open the Product Homepage for your printer >  Product Home - Printers

Next,

Open Category Software & Drivers

Section Install HP Smart / HP App (as listed / available) to complete setup and support

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask for help or use the Homepage method to download and install the HP Smart / HP App application.

Instructions...

>>> How to Use >>>    HP printer setup (HP App) 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Accessibility > Contrast Themes >> Switch to None

Settings > Personalization > Colors > Choose your mode = Light

Next,

The Small Print

NOTE >> Some settings are the same for HP Smart and its eventual replacement application HP App.  Settings might serve the same purpose and might be located in different places within the HP App.

• Read the Terms of Use document to understand the conditions of using HP Smart / HP App products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read HP printer setup (HP App) >> Read FAQ - including - What are the requirements to set up a printer using the HP App?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth (on your computer) at least for the initial HP Smart / HP App setup: Enable Bluetooth on your computer or mobile device so that HP Smart / HP App can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart / HP App requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart / HP App, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Ensure that Network and Sharing are enabled. 
  • Example Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
  • Private Network > Network discovery = ON
  • Checked “Set up network connected devices automatically”
  • File and printer sharing = ON
• Where possible, HP Smart / HP App might benefit having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP Smart / HP App application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.

Help Here:  Unable to download and install the HP app

and

Check / Update >> Every device (computer(s) and / or mobile) where HP Smart / HP App is installed should be running the latest version of the application available for that device platform (Operating System / Version).

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2620 All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[jon326]

Thanks. 

I disconnected the PC ethernet and connected via the wifi network.  Printer picked up by the app now.

[Dragon-Fur]

@jon326 

Excellent.

You are welcome.

🎄

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"