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‎05-03-2021 07:31 AM - last edited on ‎06-02-2026 12:47 PM by Moderator

HP Recommended
Product: HP ENVY 7134 Printer

TRying to setup a new printer and HP App  just launches to a blue screen then disappears.  No cble with the printer so need to connect via wifi for that I need the app otherwise its useless

Category:
1 REPLY 1

‎05-06-2021 02:44 PM

HP Recommended

@WestonSM

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Make sure the HP Smart app is uninstalled from the computer.
  • Check for any pending windows updates and restart the computer.

Now, try to reinstall it from the Microsoft Store. Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

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