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HP Recommended
HP Deskjet 2540
macOS 10.15 Catalina

I am running a Mac with a recent installation of Sur.  I received notification of updates from the App Store but the Smart Desktop would not install.  

 

I have followed instructions for a failed install and run the uninstall file as suggested, but now cannot reinstall the software at all from neither HP's own download section or the App Store.  I now have no printer connected to my computer!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@patsyc47

 

Welcome to the HP support community.

 

Follow these steps to uninstall and reinstall the HP smart app on your Mac to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@patsyc47

 

Welcome to the HP support community.

 

Follow these steps to uninstall and reinstall the HP smart app on your Mac to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.