HP Smart for Mac Scanning Presets Missing

[MarkyBcus]

Running a 2015 Intel MBP on Monterey, HP Smart for Mac v16.15.1.2660, though it has listed on the right hand side, PHOTO, DOCUMENT & BATCH in the scanning UI, those don't appear to be actionable presets. Nor does there appear to be any of the preset saving options that have existed in the app from previous versions. If you make a change to the scan settings in the upper bar, they are not saved for the scanning profile that is selected at the time. There is no UI for saving. Can't find this in the menus or anywhere else. What happened? I don't want to have to go through uninstalling and reinstalling HP software all over again, for fear that will break something else. 

[Raj_05]

Hi @MarkyBcus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with HP Smart for Mac and its scanning presets. Here are a few troubleshooting steps you can try.

Check for Updates: Make sure you have the latest version of HP Smart for Mac. Sometimes, issues get resolved with software updates. Visit the Mac App Store and check for updates.

Reset HP Smart Preferences: Sometimes, preferences can get corrupted. Try resetting the HP Smart preferences. To do this, go to Finder -> Go -> Go to Folder and enter the following path:

~/Library/Containers/com.hp.hp-scan.ui/Data/Library/Preferences

In this folder, find the file named com.hp.hp-scan.ui.plist and move it to the trash. Restart HP Smart and check if the issue persists.

Reinstall HP Smart: If the problem continues, you might need to uninstall and reinstall HP Smart. Before doing this, make sure to backup any important settings or profiles you may have. You can use Time Machine or manually copy the relevant files.

Remember to perform backups before making any major changes to your system or uninstalling/reinstalling software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MarkyBcus]

Hi @Alden4. Thanks for the reply. The app was already up to date.

I tried to follow your instructions "Reset HP Smart Preferences." However I do not have the destination you are referring to. I have looked everywhere for it, and am familiar with navigating to find plists, but don't see the destination you are referring to in my User Library, in the root Library, or in the root Application Support folder.

Should I just uninstall and reinstall? I have a lot of FAX settings, and sent messages I'd like to retain. So would prefer to not have to nuke the app to make it work again.

Please advise. Thanks!

[Raj_05]

Hi @MarkyBcus,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support 

[MarkyBcus]

Ok @Alden4, appreciate your follow up. For what it's worth, I went ahead and completely removed the HP Smart Application following instructions from HP, restarted the computer and reinstalled from the App Store. No joy. Same behavior.

I will call HP if my schedule allows. Otherwise I will just hope a future update will resolve this. HP Easyscan works as expected, including saving Scan Profiles.

It's not on you, but as usual, updates to firmware and software for my HP products always succeed in breaking something more often than not. 

[MarkyBcus]

Well, @Alden4, I have spent a half hour trying to get to a support agent. My printer is out of warranty, and there appears to be no way to get application support. I give up.

[Nal_NR]

Hi @MarkyBcus,

Welcome to the HP Support Community. 

Thank you for posting back. 

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[MarkyBcus]

@Elohi_NR, I inadvertently deleted the private message when I got a warning not to call numbers from private messages. I see know that your ID is an official HP employee, so I could have called the number. I have had no luck calling the regular channels, unable to get assistance. 

[Nal_NR]

Hi @MarkyBcus,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I have sent you a private message once again. Kindly check. 

HP support they will help you with remote assistance if required. 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @MarkyBcus,

have sent you a private message once again. Kindly check. 

HP support they will help you with remote assistance if required. 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 I request you talk to HP support they will help you with remote assistance if required.