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‎11-08-2020 01:16 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I just updated HP Smart to version 5.5.6 and now it won't open.  It crashes just after trying to open.  Anyone else seeing this and how do i fix it?  i'ver deleted the app multiple times and re-installed but no luck.

 

Category:
2 people had the same question
3 REPLIES 3

‎11-18-2020 01:08 PM

HP Recommended

@waltwill18

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your printer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-13-2020 10:40 AM

HP Recommended

HP OfficeJet Pro 9025 is the product number.  

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‎12-14-2020 07:00 AM

HP Recommended

@waltwill18

 

Thank you for the information.

 

I recommend you uninstall the HP Smart App and then follow the steps in the below article to download and install the HP Smart App.

 

https://support.hp.com/us-en/document/c06164609

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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