HP Smart hangs for 20-30 sec after starting

[brosenblatt]

Just installed HP Smart app for Windows, for brand new OfficeJet Pro 9125e printer. The app hangs (rotating blue wheel) for 20-30 seconds every time I start it. It's not a slow computer -- recent model top-of-the-line Lenovo laptop. Previously the app had started pretty much instantly. 

[Asfiya03 · Accepted solution]

@brosenblatt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The HP Smart app hanging for 20-30 seconds on startup could be caused by several factors. Try these troubleshooting steps to improve performance:

 Check for App & Windows Updates

• Open Microsoft Store → Click on Library → Click Get updates to ensure HP Smart is fully updated.
• Go to Settings > Windows Update and check for any pending updates.

Repair or Reset HP Smart

• Open Settings > Apps > Installed apps (or Apps & features in older Windows versions).
• Find HP Smart, click Advanced options, then:
  • Click Repair (try launching after this).
  • If the issue persists, click Reset.

  Reinstall HP Smart

• Reinstall HP Smart:
  • Uninstall HP Smart from Settings > Apps.
  • Restart the laptop.
  • Reinstall it from the Microsoft Store.

Disable Background Services on Startup

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab and disable unnecessary programs.
• Reboot and check if HP Smart launches faster.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP’s website.
• Run it to diagnose and fix printer-related issues.

Try an Alternative Network Connection

• If HP Smart is trying to reach HP servers on startup, a slow or unstable internet connection can cause delays.
• Try switching from Wi-Fi to Ethernet or connecting to a different network.
• Temporarily disable VPN or firewall to see if it improves speed.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

[brosenblatt]

Hi, thanks, resetting the app did the job.

- billl.