HP Smart has been downloaded but in a loop stuck at checking system requirements

[triath22]

My laptop with Windows 11 crashed had to reinstall windows 11. I was on windows 10 and using HP Smart and upgraded to Windows 11 last year and worked perfect. Today, after installing Windows 11 and downloading the program and then executing its stuck at checking system requirements and wont move? Any suggestions?

Mike

[A_Gayathri]

Hi @triath22,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart app might have trouble with the Windows 11 installation. 

Here are a few steps you can try to resolve the issue:

• Check for Updates: Make sure that Windows 11 is fully up to date. Go to Settings > Update & Security > Windows Update and install any available updates.
• Run the App as Administrator: Right-click on the HP Smart app icon and select Run as administrator. This can sometimes resolve issues with permissions.
• Compatibility Troubleshooter: Try running the app's compatibility troubleshooter. Right-click on the HP Smart app icon, select Properties, go to the Compatibility tab, and click on Run the compatibility troubleshooter.
• Reinstall HP Smart: Uninstall HP Smart completely. You can do this by going to Settings > Apps > Apps & features, finding HP Smart, and selecting Uninstall. Then, download and reinstall the latest version of HP Smart from the Microsoft Store.
• Check for HP Smart Updates: Sometimes, there might be a new version of HP Smart available that fixes compatibility issues. Check the Microsoft Store for any updates to HP Smart.
• Check System Requirements: Ensure that your system meets all the requirements for the HP Smart app. Sometimes, apps have specific requirements that might be missed.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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