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‎01-05-2024 02:00 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 10 (64-bit)

Happy New Year everyone!  The HP Smart App automatically installed on my PC, which is not HP, during automatic Windows updates on 1/5/24.   The HP Smart App automatically downloaded to my HP laptop on 11/11/23.  The app is on both computers, but I haven't completed installation because I do not have a HP printer connected to my network.  The printer connected to my network is a Canon G7020.  I went to the solutions center in an attempt to determine if HP Smart is compatible with my printer.  I was unable to make that determination, so I'm asking this group for assistance.  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2024 08:52 AM

HP Recommended

Hi @Bobbo50,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I am afraid, this HP smart app may not work for your Canon printer as it is designed for HP printers.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎01-08-2024 08:52 AM

HP Recommended

Hi @Bobbo50,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I am afraid, this HP smart app may not work for your Canon printer as it is designed for HP printers.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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