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Solved!

HP Smart installs the printer forever

HP Recommended
HP Envy 6400
Microsoft Windows 10 (64-bit)

When i try to print from HP Smart i get a pop up saying the printer is not installed. So i click "Install", the procedure takes a couple of minutes and at the end i get another pop-up saying that the printer was installed. 

 

At this point i try to print but i get again the "printer is not installed" pop up, and this goes on foverer.

From the printer status page (in HP Smart) it says it's not installed but the printer works from any other application (from a pdf, from the browser, even from mobile)

 

I tried to remove and add again the printer. Turn off and on, i used the HP Print and Scan Doctor that reported no problems.

The printer can print from anywhere except from HP Smart.

 

What should i do?

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Level 15
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

If it's on a Computer, try using the HP FULL software solution:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-pro-6400-all-in-one-printer-serie...

 

These resources will be useful:

https://www.youtube.com/wat=ch?v=AoecquXy00g

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!



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The recommended software in the post above can't even find the printer. HP Smart at least sees the printer but thinks it's not installed.

How is it possible HP software doesn't recognize HP hardware?

I will continue using the regular Windows print button and skip HP Smart (or Easy Start, that is even worse apparently).

 

 

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HP Recommended

Hi @lboraz 

 

Recommend to Reset the Printer Wireless and try the FULL software (or HP Smart) if preferred.

 

This resource will show how to reset the Printer wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
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i did a network reset and then using the full application (called HP Easy Start on my machine) i was finally able to "complete" the installation. Now HP Smart also reports the printer as installed and i can print from HP Smart.

 

 

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Hi @lboraz ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



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