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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Betty0610
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Message 11 of 24
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Is the issue resolved now?


I am an HP Employee

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dmanconi
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Message 12 of 24
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No. The new firmware has been released?

I don't see any new firmware here:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...

 

Br

Davide

 

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Betty0610
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Message 13 of 24
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Yes, please uninstall and reinstall the App and check 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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dmanconi
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Message 14 of 24
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Hello,

I've updated the tool from 120.1.741.0 to 122.1.778.0  but the problem is not solved.

 

As you can see in the picture the printer is well installed in fact I can print without any problem.

 

The problem, as I described in my first message, is related only to HP Smart that doen't find any usb printer.

Is it possible to downlod and install a version older then 120.1.741.0?

 

Regards

DavideHP.png

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sandytechy20
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Message 15 of 24
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@dmanconi

 

This might require remote access to the computer to fix the issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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dmanconi
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Message 16 of 24
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Hello,

I tried all steps:

1) ok

2) ok

3) where exactly I've to copy the s/n?

 

BR

Davide

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sandytechy20
HP Support Agent
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Message 17 of 24
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@dmanconi

 

Which country are you trying to reach us from?

Sandytechy20
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dmanconi
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Message 18 of 24
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Italy

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sandytechy20
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Message 19 of 24
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@dmanconi

 

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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dmanconi
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Message 20 of 24
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Solved, I've just bought a new printer.

 

BR

Davide

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