HP Smart issue with new version and Officejet 4500

[Betty0610]

Is the issue resolved now?

[dmanconi]

No. The new firmware has been released?

I don't see any new firmware here:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...

Br

Davide

[Betty0610]

Yes, please uninstall and reinstall the App and check 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dmanconi]

Hello,

I've updated the tool from 120.1.741.0 to 122.1.778.0  but the problem is not solved.

As you can see in the picture the printer is well installed in fact I can print without any problem.

The problem, as I described in my first message, is related only to HP Smart that doen't find any usb printer.

Is it possible to downlod and install a version older then 120.1.741.0?

Regards

Davide

[sandytechy20]

@dmanconi

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[dmanconi]

Hello,

I tried all steps:

1) ok

2) ok

3) where exactly I've to copy the s/n?

BR

Davide

[sandytechy20]

@dmanconi

Which country are you trying to reach us from?

[dmanconi]

Italy

[sandytechy20]

@dmanconi

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[dmanconi · Accepted solution]

Solved, I've just bought a new printer.

BR

Davide