HP Smart - not able to add a printer

[Rogofu]

I need help please. My Laptop gives me this error when I tried to add a printer. 

I already double checked and enable all the Location Services in Windows Settings.

Also uninstalled and reinstalled, twice the and get the same error.

Please help

[VikramTheGreat]

Hi @Rogofu,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the screenshot. The message indicates that HP Smart requires location access to detect printers in setup mode over Wi-Fi. Even though you enabled location services, Windows sometimes blocks app-level permissions. Here’s how to fix it:

Step 1: Check Windows Location Settings

1. Go to Settings > Privacy & Security > Location.
2. Ensure Location Services is ON.
3. Scroll down to Let apps access your location.
4. Find HP Smart in the list and toggle it ON.

Step 2: Enable Location for Desktop Apps

1. In the same Location settings, scroll to Allow desktop apps to access your location.
2. Make sure this is ON.

Step 3: Restart HP Smart

• Close HP Smart completely.
• Restart your PC.
• Open HP Smart and try adding the printer again.

Alternative Setup

If you prefer not to grant location access:

• Use Ethernet or USB to complete the setup.
• After setup, you can disable location services.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat