HP Smart not finding my USB Printer

[JDB555]

I have recently updated to Windows 11 and didn't have any issues with the printer that is connected to my computer with USB until I needed to use HP Smart in order to use the scanning feature. The printer was detected as offline, and I could never get it to come online even though the computer could see it. I reinstalled HP Smart, and now the program can't detect the printer no matter what I do. I've removed the printer, reinstalled the drivers, reinstalled HP Smart multiple times, and still nothing is working. I've searched forums for several hours and nothing is working. Help would be appreciated.

[Irfan_06]

Hi @JDB555,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing via USB connection on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support